“Reviewing as a tenant. I’ve dealt mostly with Doug, the Property Director, but have also had conversations with David and Rebecca. All very attentive, detail oriented, and on the ball. Let’s start from the beginning:
When inquiring to lease the house I’m currently renting, Doug made sure to ask all the right qualifying questions so neither of us wasted our time. That was a great first impression which lead to us meet up later that day to tour the house and prepare for the application phase. There was someone who just beat me to the application process, but Doug put my roommates and I on his waitlist for next in line if the applicant dropped out. That following morning I get a call at 7pm, the person dropped out, at 7:30am Rebecca drove to meet me and get the application fees to begin the process. Let me repeat, she drove to help me secure my future home… What service!!
Doug completed our application screening and approval within only a few hours. Later that day I received a call from David informing of approval. We met with Doug 72 hours later, signed the lease, gave our initial move-in amount, and we were done (ie. this guy takes care of business). Even after the lease signing, Doug kept in contact with me to keep me updated on any property improvements and hyped to take possession.
Fast forward to now, after living here for a while, we could not be happier! We had the main drain line back up on Memorial Day, so I called Doug to inform of the situation. A friendly plumber was out to fix the problem within an hour.. on Memorial Day!! What customer service and maintenance.
I’m pretty certain that Nor Call Property Management is a family run business, which makes it all the better. You know they’re going to communicate and make things happen for both tenants and owners. Easily the best service I’ve experienced with residential property management. If you’re an owner, you’d be hard-pressed to find someone better to take care of your investment. As a tenant, you’d be hard-pressed to find someone better to take care of you.
Hope my awesome experience helps you make a decision.”
– San Jose, CA Tenant